Appalling service

I am absolutely appalled by the incompetence of RSA WEB and their staff. I have been going back and forth with a simple request for weeks now. Now I after all that, I start receiving messages that my line will be suspended. I have placed a request to move my line to a new address as of June 01st , Lihle advised my normal premium will be debited on the 27th of April, I made provision for my normal premium. I was then debited for R1000 in addition to my premium, the Debit order rejected. Lihle then said I could make payment of a month’s premium I am awaiting the bank details. Now I get threatening messages which is both annoying and wasting my time again. They have a live chat available which takes hours for their staff to respond. And when they eventually do, this is the response. "Apologies for that. Please give me a moment, I am experiencing a lot of chats. I need to read through. Please be patient"