Appalling customer service and attempted *****

I app**** for a RSAweb, home wifi, deal offered by RSAweb on their website on 19/12/2022. Since then it was an absolute battle getting feedback or a progress report from RSAweb. Sending emails to query the progress is also a total waste of time as RSAweb just don’t reply/respond. Trying to follow the progress on the RSAweb app is a further waste of time. The only mention was of the live date to allegedly be by 20/01/2023. Yesterday 16/01/2023, I was contacted on my cell by “a contractor” “Wesley” whom stated that they are on their way “to connect us”. Once they arrived, we allowed them to connect the wifi cabling from the lines outside to our residence. “Wesley” then explained how to connect the router to the device he installed. We are in Parys, Free State, but “Wesley” stated that they were from KZN, which was suspicious. Once “Wesley” left, I received an SMS on my cell, from a “transport company” for a package. I assumed it was the wifi router so I opened the link which took me to a web page for a transport company that requested my banking details for payment of the delivery fee. I then sent RSAweb an email requesting why I was to make payment but RSAweb never rep**** to my email. Late last night, my bank advised that my bank card was stopped due to a suspected ********** deduction of R50 000. I find the, non-existent customer service, from RSAweb totally appalling and a total disgrace and will now be considering alternative service offerings in my area!