MS
Megan S
1 reviews | Active since Apr 2026
18 Apr 2026, 13:42
Appalling conduct from RSAWEB
My Wifi was canceled due to the ignorance of the so-called 'workforce' of this ill-managed service provider. They shut us off in an instant, without warning, no notice, nothing. I sent them proof of payment, then they tell me it will take 3-5 days to reconnect it. It's absolutely pathetic. In the mean time, we lose money and we forfeit our chances of doing online schooling. We will be glad to take our business elsewhere.
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Replies (9)0
Replies (9)
RSAWEB's replyOfficial
18 Apr 2026, 13:58Hi there, thank you for your feedback. We’re truly sorry to hear that the experience didn’t meet expectations. This is not the level of service we aim to provide. We are looking into improving the overall customer service experience. Kindly send us a direct message via WhatsApp chat/Twitter/Facebook so we can assist with your query.
RSAWEB's reply18 Apr 2026, 13:58
Official
Hi there, thank you for your feedback. We’re truly sorry to hear that the experience didn’t meet expectations. This is not the level of service we aim to provide. We are looking into improving the overall customer service experience. Kindly send us a direct message via WhatsApp chat/Twitter/Facebook so we can assist with your query.
RSAWEB's replyOfficial
18 Apr 2026, 13:58Hi there, thank you for your feedback. We’re truly sorry to hear that the experience didn’t meet expectations. This is not the level of service we aim to provide. We are looking into improving the overall customer service experience. Kindly send us a direct message via WhatsApp chat/Live/Twitter/Facebook so we can assist with your query.
RSAWEB's reply18 Apr 2026, 13:58
Official
Hi there, thank you for your feedback. We’re truly sorry to hear that the experience didn’t meet expectations. This is not the level of service we aim to provide. We are looking into improving the overall customer service experience. Kindly send us a direct message via WhatsApp chat/Live/Twitter/Facebook so we can assist with your query.
MS
Megan S's updateReviewer Update
19 Apr 2026, 11:01Please send me your WhatsApp details, so we can resolve this issue immediately.
MS
Megan S's update19 Apr 2026, 11:01
Reviewer Update
Please send me your WhatsApp details, so we can resolve this issue immediately.
RSAWEB's replyOfficial
19 Apr 2026, 11:12***
RSAWEB's reply19 Apr 2026, 11:12
Official
***
RSAWEB's replyOfficial
19 Apr 2026, 12:35Our contact number is ***
RSAWEB's reply19 Apr 2026, 12:35
Official
Our contact number is ***
RSAWEB's replyOfficial
19 Apr 2026, 12:36https://rsaweb.co/3JD8l9C
RSAWEB's reply19 Apr 2026, 12:36
Official
https://rsaweb.co/3JD8l9C
MS
Megan S's updateReviewer Update
19 Apr 2026, 12:53My mother already sent proof of payment on Friday, please check your messages from J. Swanepoel as I am not the primary account holder. I do not have proof of payment with me currently.
MS
Megan S's update19 Apr 2026, 12:53
Reviewer Update
My mother already sent proof of payment on Friday, please check your messages from J. Swanepoel as I am not the primary account holder. I do not have proof of payment with me currently.
RSAWEB's replyOfficial
19 Apr 2026, 14:37Hi there, kindly ask mother to resend proof of payment via email or using this link https://rsaweb.co/3JD8l9C as that will take her to our WhatsApp chat so we can request your service to be reconnected.
RSAWEB's reply19 Apr 2026, 14:37
Official
Hi there, kindly ask mother to resend proof of payment via email or using this link https://rsaweb.co/3JD8l9C as that will take her to our WhatsApp chat so we can request your service to be reconnected.
RSAWEB's replyOfficial
19 Apr 2026, 16:02We are unable to locate the payment. We require the proof of payment, please.
RSAWEB's reply19 Apr 2026, 16:02
Official
We are unable to locate the payment. We require the proof of payment, please.