Another useless reference number for my collection.

In light of RSAWeb's inability to resolve their bugged billing system (see previous reviews), I'm attempting to cancel my account with them and have my line transferred to another provider. I say "attempting" because I've had no response since first logging this request (2018/10/02), nor since it was supposedly escalated (2018/10/03), nor since my most recent follow-up (2018/10/05).

I was originally told that this process takes a handful of hours, not days. Clearly the strategy is to ignore me until I go away or stall long enough to ensure they can bill me for another month of (non-)service.