ANNOYED CUSTOMER

Two weeks back I paid for the new and 2nd line to be installed and I was told it will take two to three days but it's after two weeks now. I followed up a day before yesterday and I was told it's because I already have a line that time I am using my airtime to call nobody bothers to call me, text me or send an email. I then had to explain that I did mention that there is a line in the main house and this is for the second house as it's a big yard. I was advised that metro Fibre will be in contact but still nothing, I am from the suburbs where the installing of Fibre was so quick but now I am back home in the township and this is the service our community is subjected to. RSAWEB was quickly to accept my money but when it's time to deliver they are treating me like like trash.