After care for customers care poor and falsely accused you for something you pay and even threatening you to cut service.

I received the following email 2 days ago George De Bruin,

Your payment of R 1,530.00 to RSAWEB has returned as UNPAID.

To avoid service interruption please pay your account by Sat 10th July 2021. To view your statement, click here: Statement or alternatively please contact us on ***.

So yesterday called the above number. For waiting 5 minutes just to get my called answer. I explain to the accounts lady that i pay my account every month per EFT and send proof of payment to *** she put me on hold for 6 to 8 minutes to answer me back she can see the credit department received the payment for May and cannot see the one for June 2021. Well she said she going to transfer me to the credit controller....still waiting to answer the transfer call. I was just cut off. So i send proof of payments again. Remember bank cost is involved Send them an email to say i send the proof of payment. Still no call back or email back from them.

This makes me so cross a company deliver a good service for you to joined them but after service so poor and send emails threatening to cut your service but i paid them. From there side just no customer service ?.

This is why we cancel our subscriptions and look for another provider for fibre. As if customer care is not important and you been treated like a ******** for something that you paid.

So disappointed in RSAWEB. Well cleary they do not worried in ensure to keep clients ...go if you want to go....