Abysmal Service from RSAWEB

I moved over from Afrihost to RSAWeb from the 1st of July as I had read they were highly rated in SA as one of the best ISP's as per MyBroadband's article. After moving over, Streaming at night time took a heavy nosedive in speed and quality. It used to work fine at Afrihost and now there is an issue. I find this to be unnaceptable especially since I am paying for a 1000mb line.

I tried logging 3 tickets over 3 days only to log into my client portal on RSAWeb's site and see that there are no tickets logged at all.

I had also been charged for delivery of a Router that I had told RSAWeb before I joined and after I had joined that I did not need. I logged a ticket to get it credited. Still nothing has been done 11 days later.

I phoned through and cancelled my Fibre package on the 8th of July 2022. Only 8 days and they lost a client due to terrible service. As of right now, They have not credited the invoice and have referred my cancellation to the cancellations department and nothing else has happened?

This is by far the worst service I have ever received at an ISP and will be advising my clients, my friends and family to never go near them.