Absolutely Shocking

Started using this service three weeks ago. I initially received quick responses from David while choosing a provider, but after I paid fees (including pro-rata for October, despite the setup not being active), all communication stopped. Since then, I’ve had inconsistent internet speeds from 0mb/s to the promised 100mb/s, often only reaching 2mb/s. Customer service doesn’t respond, so I’m forced to monitor the live chat, which is difficult to communicate through.

I also never received the free UPS promised with my order. After paying R200 for the router delivery, I was told I’d have to pay an additional R195 to get the UPS delivered—a charge I shouldn’t have to cover for their mistake.

Seriously considering canceling, as I work from home and need reliable service for my job.