MT
Matt T
1 reviews | Active since Mar 2011
01 Jun 2023, 09:59
Absolutely horrific
I've been without internet for 2 months. A technician eventually diagnosed the problem after 1 month, and now no action is being taken. My support tickets are being ignored, they are running up the bill for which surely they will expect payment.
They changed my internet package to a more expensive package without confirming with me.
My experience with RSAWeb has been HORRIFIC.
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RSAWEB's replyOfficial
09 Aug 2023, 12:32We appreciate your feedback and thank you for all the details provided making it easier for us to investigate. This has been flagged accordingly with the relevant parties involved and we will use this feedback to better our customer experience going forward. We do apologize for the experience and wish you all the best.
RSAWEB's reply09 Aug 2023, 12:32
Official
We appreciate your feedback and thank you for all the details provided making it easier for us to investigate. This has been flagged accordingly with the relevant parties involved and we will use this feedback to better our customer experience going forward. We do apologize for the experience and wish you all the best.