Absolutely Appalling Service – Unacceptable Behaviour from Your Agent

I have to say, this morning’s experience with one of your agents was by far the most pathetic and infuriating interaction I’ve ever had with a service provider. Yesterday, I logged a request to switch from Vumatel to Openserve and was advised to contact the relevant department today.

This morning at 8AM, I got a follow-up call—only for it to be a complete disaster. My call was forwarded not once, but twice, and the final agent I was connected to had the audacity to ask, “How can I help?” only to do absolutely NOTHING. She placed the phone aside, left me on the line for 10 whole minutes, and then hung up on me without offering a shred of help.

To make matters worse, her tone was rude, dismissive, and downright condescending. She clearly had no intention of helping me and made it obvious she didn’t want to hear a word I was saying.

Is this how RSAweb trains its staff to handle paying customers? To ignore, disrespect, and brush them off like they don’t matter? It’s now 6PM and I still haven’t been assisted. This level of incompetence is beyond frustrating.

I expect immediate feedback and a proper resolution—because this is completely unacceptable.

Let me know if you'd like to tone it down slightly or escalate it further.