ABSOLUTE ******* AND SHODDY SERVICE

I have tried several times to get hold of someone in the billing team, through email and their chat line, to no avail. They simply do not reply to emails. However, they continue to bill me incorrectly. When I signed up, I did so through a loyalty programme. I have not seen the discount being app**** on the billing and you simply do not respond or take responsibility for your incompetence. You have several *********** people working there, who believe they are doing favours for clients, to rectify incompetence. Absolutely shocking as a new client to be met with this and senior people are in hiding, they do not talk to clients. The only people who talk to clients are junior, ill-mannered and untrained staff.