A month and still zero Internet provided

Since my last review, I have had one message requesting my GPS coordinates, which I responded to. It has been more than a week again, and I've once again had no feedback.

I app**** for a package on 21 November 2025, and now, a month later, I still have no Internet and am rapidly losing hope that I'll have it before the new year. So much for being able to chat to my family overseas during the festive period.

I don't understand how in 2025, with communication and location services freely available, it took them THREE WEEKS to say they can't find my (admittedly awkwardly-located) place - something that took a single 2 minute phone call for me to figure out when I first went to view the place. In at least 3 initial communications, I specified the challenges with my location, and explained the Google Maps quirks. Perhaps they've shoved my application under a pile and hope that I've forgotten the joys of being connected to Internet, and won't need it anymore? Because I cannot believe that any company who actually wants to provide a service or even gain new customers would have such shockingly awful communication. The previous tenant already had fibre - this should be an easy process!

I'm beginning to think that even if I finally did hear from them and they finally graced me with Internet, any other issues that arise would be ignored too. At this rate, I'm beginning to think they're cosplaying as Home Affairs - although I think dealing with Home Affairs would still be better than this.

Save yourself the trouble and don't bother with this utterly useless Internet provider.