5-star CHAD

I have had indifferent help from RSAWEB in the past. The package was becoming too expensive, so I used the webchat feature to cancel. After 2 useless customer service people, I struck it lucky with Chad, who downgraded my package to one I could afford. He was pleasant and efficient. Take note RSAWEB, this is a stand-out employee you cannot afford to lose. He was proactive in retaining me as a customer.