5 days later, connection still unstable, no resolution

Shocking customer support service. Internet line unstable and keeps dropping connection. A stable connection is critical when working from home. Logged a ticket 2 days, with no response. Logged another ticket, atleast I received a response 10 hours later. Support aparently doesn't have visability of my connection on their side. I have to do a million things on my side and send proof and date stamped pictures of speed tests to prove my complaint is valid. I comp**** and sent the information. Takes them another 14 hours to reply and give me another extensive list of things do do on my side before they can log a call. As a paying customer this is the instructions to follow, after 5 days of bad connection quality. The nerve. I am paying for a wifi connection, I need a test with a LAN cable. wait let me quickly plug the LAN cable into my phone🤣 "In order to dispute the issue with Octotel kindly see the following. Please test again on the below servers and follow the below steps. Please take a full screenshot of the PC we need to see the time and date. https://www.speedtest.net/ https://speedtest.mybroadband.co.za/ https://fast.com/ Please follow the below while testing the above. We will not be able to dispute the fault on our end without the below. 1.1 Restart routers, unplug from power for 15-30 secs. 1.2 Restart computer 1.3 Must use a CAT5e or CAT6 LAN cable. 2. Plug in directly into the router with ethernet cable 3. Don’t have any other device connected whilst testing. 4. Make sure you are not doing updates. 5. Clear your browsing cache. 6. Must use these servers to test https://www.speedtest.net/ , http://speedtest.mybroadband.co.za/ and https://fast.com/ 7. Speed &duplex set on the Network Card to 1000Mbps 8. Only use cable directly connected into the router, not Wi-Fi 9. PC drivers must be SSD"

Total of 5 days later still no resolve.