4 stars because yesterday it was extremely difficult to get someone to help me, the tech support would help me 2 steps and then the chat would end and i would have to explain myself again and again to a new agent

4 stars because yesterday it was extremely difficult to get someone to help me, the tech support would help me 2 steps and then the chat would end and i would have to explain myself again and again to a new agent. Today Zainab helped me set up in 30 minutes, which was a relief. Thanks again Zainab!