3rd time unlucky

Hi,

I became a client of yours 2 weeks ago and I'm seriously regretting my decision. Firstly, the Sim card with 1gb LTE data was not delivered with the router, although according to your systems it was dispatched. Secondly, the R179 activation fee was deducted twice. Once in February and again at the end of March. I've already contacted your help desk and was promised reimbur*****t within 48 hours. Lastly, when discussing subscription fees, I was told that my first bill would be payable at the end of April. This would be the total prorated for March and the full month of April. I have just had R986.46 deducted from my account.

I'm extremely disappointed with the service thus far and am very concerned about future issues that now seem inevitable.

Your unauthorized debits is making planning my finances very difficult. It also does not foster any trust.

Please look into my concerns on what I feel is clearly ********* business practice.