3 Weeks, 5 Representatives, Zero Delivery — RSAWeb Fails to Activate Fibre

I placed a fibre order with RSAWeb nearly three weeks ago. I still have no active line, no hardware, and no resolution.

The reason for the delay? A previous tenant at my address never cancelled their ISP — something that has absolutely nothing to do with me as a new occupant. Instead of RSAWeb handling this internally, I was repeatedly asked to provide proof of cancellation for someone else's account. That is not my responsibility.

Here is what has happened since:

- Agent Onela (WhatsApp) was dismissive, offered no solutions, and attempted to make RSAWeb's infrastructure problem my personal responsibility. - A representative by the name of Sipho, called me, acknowledged the poor handling, and assured me that situation will resolve the matter within 24 hours after contacting Metrofibre directly. That never happened. - On 27 March, another representative promised a callback the following Monday to finalise the resolution. That call never came. - On 31 March, Yumnah Salie emailed me acknowledging the delays were unacceptable and promised a follow-up once Metrofibre responded. It is now 2 April. Still nothing.

I have engaged with no fewer than five RSAWeb representatives. Every single one has made a promise that was not kept. I have submitted all required documents. I have been patient. I have been reasonable.

This is a company that consistently fails to deliver on its commitments and leaves customers without service for weeks with no accountability. I would strongly caution anyone considering RSAWeb to think twice.

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