100% increase 🤔

Firstly: Billing email says debit order the 1st working day of the month but you tried to take it the 1st a Saturday- it bounced - Saturday the 1st is not the 1st working day of the month!!! Secondly: I received a email my fibre is increasing to R975 a month - it was R485 - how do you justify a 100% increase???? Thirdly: do not tell me to contact the call agents as they do not answer and none of your other platforms work - unless I want a reply in a months time. I will be taking this further