Withdrawal issues

 Dear Karen Lamb,  I trust this message finds you well.  I have carefully reviewed your recent feedback regarding the challenges you have encountered while attempting to withdraw your funds, and I would like to extend my sincere apologies for the inconvenience you have experienced during this process. Please allow me to address your concerns and outline the steps we are taking to rectify the situation promptly.  First and foremost, I want to acknowledge the frustration you have faced in attempting to withdraw your funds over the past three months. I understand the impact this delay has had on your plans and the overall inconvenience it has caused you.  In order to expedite the resolution of your withdrawal request, I have personally escalated the matter to our dedicated Back Office team, who will be thoroughly investigating the delays and streamlining communication channels to ensure a more efficient process moving forward.  Regarding the ignored emails sent directly to consultants, we deeply regret any oversight in our communication process. Rest assured, we are implementing measures to ensure that all emails, including those sent to consultants, are promptly acknowledged.  In the interim, please await communication from Lerato Mogoere  by Close of Business today, who will also prioritize and expedite the resolution of your withdrawal request without further delay.  Once again, I sincerely apologise for the inconvenience you have faced, and I am committed to ensuring that your concerns are promptly addressed and resolved to your satisfaction. I have also sent this response directly to your emails to enable you to have my direct contact details. Thank you for bringing this matter to our attention, and I appreciate your patience as we work to rectify the situation. 

Best Regards,
Thobeka Mandita