RSA Bond Bad Services

I have investments with the RSA Bond and last month I had to fill in a form to re-invest my investment and I did on time and emailed it to the RSA Bond and then to my surprise I received a letter stating that I will be receiving my investment in my bank account and then I immediately contacted the RSA Bond and told them that I have sent them my re-investment form and want to re-invest my money. So the consultant apologized and asked me to resend a new re-investment form and I did. Again to my surprise on the 25 May 2021 I received the payment in my account and I then quickly emailed the RSA Bond and they did nothing. No apologies nothing. I am disappointed at the bad service that I am getting at the RSA Bond.