Non existent client services - Investor withdrawal not processed

As per most of the experiences reported on this platform, I have another negative, very concerning complaint. I have requested an early withdrawal of my funds on the 22nd May 2024 & after phoning the 'helpline' three times, and holding on for 30 minutes each time, I took this line of communication as I received no reply on any of the 3 times emails sent. This is highly concerning considering when you are on the website and holding on the phone, the very clear instructions are detailed both on the website and via your telephonic helpline (which no-one answers) on what process an investor needs to take. Considering you are offering a financial product to people, it is trusted that you have robust processes in place. I am now concerned on the availability of this money and with walk in centres only being available in Pretoria, it leaves very few options for anyone else in the country being able to frequent another option in order to try and withdraw their funds. I would warn any future investors to be prepared to have the worry & concern of ever seeing your funds again, and I have even used the complaints email with no response to date. It is all fair and well receiving incident ID's, however, that is clearly computer generated and it does not appear you have enough humans to manage your operations to give investors any type of peace of mind. I would steer well clear of this investment!