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Tsholofelo D

1 reviews | Active since Mar 2017

09 Jun 2025, 10:06

Horrible customer service

I made an early withdrawal on the 26th May and was told it was sent to finance and should receive a call and payment in 7 working days .

I have been calling a couple of times and today I was told it was only sent today to Finance. Every time I call I’m told it was sent to Finance today and will receive a call , I’m not sure how many times does it get to be sent to Finance

7day lead time should be reviewed as even when you call they are unable to confirm how long should it take

0
Replies (10)
RSA Retail Savings Bonds
RSA Retail Savings Bonds's reply09 Jun 2025, 11:46
Official
Good day
Thank you for your review.
Please send the incident number received upon submitting the withdrawal request to janet.brewis @treasury.gov.za to enable me to assist you.
Regards
Janet Brewis
RSA Retail Savings Bonds
TD
Tsholofelo D's update09 Jun 2025, 11:48
Reviewer Update
I already did Friday after finding the email here it was never responded
RSA Retail Savings Bonds
RSA Retail Savings Bonds's reply09 Jun 2025, 12:01
Official
Good day
Thank you, will respond to your email shortly.
Regards
Janet Brewis
RSA Retail Savings Bonds
TD
Tsholofelo D's update10 Jun 2025, 07:10
Reviewer Update
Im still waiting for someone to respond to my emails or atleast get a call back regarding payment

This is very sad
RSA Retail Savings Bonds
RSA Retail Savings Bonds's reply10 Jun 2025, 08:32
Official
Good day
Thank you for your review.
You can expect a call for investor verification today, 10 June 2025. Apologies for the delay.
Regards
Janet Brewis
RSA Retail Savings Bonds
TD
Tsholofelo D's update12 Jun 2025, 10:45
Reviewer Update
The issue is still not resolved


I was told my bank verification failed even though they are confirmed as correct and I should wait for 36 hours which has passed

I was asked to send a clear ID copy which was never acknowledged. How long should I suffer like this just to be assisted with my own money !!!
RSA Retail Savings Bonds
RSA Retail Savings Bonds's reply12 Jun 2025, 11:03
Official
Good day
Thank you for your review.
The supporting documents were received and processed.As soon as bank verification is received and your bank account is active, this office will process payment.
Regards
Janet Brewis
RSA Retail Savings Bonds


TD
Tsholofelo D's update12 Jun 2025, 11:51
Reviewer Update
It’s already been 36hours when will that happen
TD
Tsholofelo D's update12 Jun 2025, 11:53
Reviewer Update
My bank account is active same account that I used to open the retail bonds in the first place and confirm over the phone that they will wait for 36hours and still it has passed

RSA Retail Savings Bonds
RSA Retail Savings Bonds's reply13 Jun 2025, 14:39
Official
Good day
Please note that payment has been made today, 13 June 2025. Kindly confirm via email to *** @treasury.gov.za receipt of funds.
Regards
Janet Brewis
RSA Retail Savings Bonds