Bad service from RSA Retail Government Bonds

I feel compelled to relate my bad experience with RSA Retail Bonds after having invested in them almost 3 years ago. The following is my most recent correspondence with them... Dear sirs I have been trying unsuccessfully on my withdrawal application of my RSA Retail Bonds since January 14th 2024 and I have now reached the end of my tether! Initially we were told it was due to the bank account details where the funds were to be deposited. This account is a joint account with my husband which they have now told me 3 and a half months later, is the problem. In our very first withdrawal application we supp**** a written certified Affidavit by a Commisioner of Oaths testifying to the fact that I'm a joint account holder. Since then over the months over a number of occasions, I have been told that all has been resolved and the money will be in the account but nothing has materialised . I have tried to call the Helpline many times but on occasions the calls have been dropped, sometimes after holding on for 24 minutes+...I ask you, where's the help?? Hopefully when something is done we need a recon of the account , reflecting the total plus interest that is due to me. Waiting in anticipation for a positive response.