Bad client services- very slow to respond to emails no response to phone calls

I have requested an early withdrawal of my funds on the 16 Jan 2025 and 30 Jan 2025 there was an email of incident resolved . It is 25 February 2025 more than 30 days have passed no payment has been done. (its supposed to take 7 days for investments older than a year).I have called the telephone several times and no answer and have followed up on email. My experience hasn't been good with the treasury service.