PV
Philip V
1 reviews | Active since Aug 2018
15 Aug 2018, 14:37
Unauthorized card transactions.
I placed three separate orders for components from RS Components, I still have not received the items but found that multiple (9x in total) deductions were made on my card for these items. This also happened during May and June this year. The item was eventually delivered and the reserved amounts released, after several frustrating phone calls. Their basic response is that they have a problem with there SAP system. As you will notice from previous complains from other customers they still hadn't sort out their system.
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Replies (2)
RS Components Ltd's replyOfficial
16 Aug 2018, 10:59I am very sorry for the frustration, inconvenience and negative impact we had on you and your business. I want to assure you that we will do everything in our power to resolve these issues and simplify your ordering process with RS.
I am incredibly grateful that you were prepared to engage with us to allow us the opportunity to improve and correct where we failed.
Kind regards
RS Customer Service Team
Best regards,
RS Components Ltd's reply16 Aug 2018, 10:59
Official
I am very sorry for the frustration, inconvenience and negative impact we had on you and your business. I want to assure you that we will do everything in our power to resolve these issues and simplify your ordering process with RS.
I am incredibly grateful that you were prepared to engage with us to allow us the opportunity to improve and correct where we failed.
Kind regards
RS Customer Service Team
Best regards,
PV
Philip V's updateReviewer Update
17 Aug 2018, 02:42In telephone conversations today with Simthandiwe Mntoninthshi (Customer Experience Advisor e-Commerce) and Danise Smit (Sales and Customer Experience Director) it was clear that they were also frustrated by the system and that RS-Components SA do not have the power to correct the problems on their system. I found therefore their official reply on this site very offensive.
Simthandiwe explained to me the following:
If their suppliers don't have stock the system will reserve the money and if the item is not invoiced the funds will clear back in my account. The system will then reallocate the money after every 2 weeks.
Without the power to correct the issues with their online ordering process they suggest alternative ordering methods:
Simthandiwe told me that the way the system is setup it is suggested that I order by email.
Kobus de Wit rep**** by e-mail "The best way going forward would be to open a 30 day credit facility with us. It will eliminate all this “funny” transactions and you can plan your buying a lot better."
Watch this space for I am sure they will not improve their online ordering system soon and we will found a lot of unhappy and frustrated customers here
PV
Philip V's update17 Aug 2018, 02:42
Reviewer Update
In telephone conversations today with Simthandiwe Mntoninthshi (Customer Experience Advisor e-Commerce) and Danise Smit (Sales and Customer Experience Director) it was clear that they were also frustrated by the system and that RS-Components SA do not have the power to correct the problems on their system. I found therefore their official reply on this site very offensive.
Simthandiwe explained to me the following:
If their suppliers don't have stock the system will reserve the money and if the item is not invoiced the funds will clear back in my account. The system will then reallocate the money after every 2 weeks.
Without the power to correct the issues with their online ordering process they suggest alternative ordering methods:
Simthandiwe told me that the way the system is setup it is suggested that I order by email.
Kobus de Wit rep**** by e-mail "The best way going forward would be to open a 30 day credit facility with us. It will eliminate all this “funny” transactions and you can plan your buying a lot better."
Watch this space for I am sure they will not improve their online ordering system soon and we will found a lot of unhappy and frustrated customers here