Unauthorised and incorrect Debit orders
Last week Saturday I ordered comppnents from RS worth R487 including delivery. I paid for them using my debit card.
On Monday, 2 debit orders went off my account, 1 for R319 and the other for R350, bringing the total to pver R600. I called the accounts department to query this and I was informed that due to a new billing system, the money had been reserved seperately for the South African branch and for the UK one. I was also informed that once I had received all my components, the excess funds would be release.
On Friday I received my final outstanding components and another debit order amounting to R279 was deducted from my account.
I have paid double for the components I ordered and now I can't get through to the accounts department.
I am more than frustrated with this service I have received and I want my money NOW!!!
I will never use RS Components again. I honestly never expect such service from these people
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Replies (3)0
Replies (3)
RS Components Ltd's replyOfficial
28 Aug 2017, 10:49We are really sorry for causing you so much frustration and will be in contact with you immediately. We are working hard on getting the this issue resolved. Please be sure that the additional reservation amounts have not been taken off your account and paid to RS and the only amount that will be paid to us is your exact order amount. We will resolve this as soon as possible for you. Please accept our sincere apologies.
Kind regards
RS Customer Service Team
Best regards,
RS Components Ltd's reply28 Aug 2017, 10:49
Official
We are really sorry for causing you so much frustration and will be in contact with you immediately. We are working hard on getting the this issue resolved. Please be sure that the additional reservation amounts have not been taken off your account and paid to RS and the only amount that will be paid to us is your exact order amount. We will resolve this as soon as possible for you. Please accept our sincere apologies.
Kind regards
RS Customer Service Team
Best regards,
's updateReviewer Update
02 Sept 2017, 18:10After coming across my review on this platform, RS Components almost immediately got in touch with me to let me know that they were working on my query. The customer service department was extremely pleasant and an absolute pleasure to work with. My debit orders were reversed and the components I have received were given to me free of charge. I also received an apology present thr following day.
Thank you RS components for the manner in which you handled my query and thank you to your courteous department.
Kind Regards
's update02 Sept 2017, 18:10
Reviewer Update
After coming across my review on this platform, RS Components almost immediately got in touch with me to let me know that they were working on my query. The customer service department was extremely pleasant and an absolute pleasure to work with. My debit orders were reversed and the components I have received were given to me free of charge. I also received an apology present thr following day.
Thank you RS components for the manner in which you handled my query and thank you to your courteous department.
Kind Regards
RS Components Ltd's replyOfficial
04 Sept 2017, 08:26Thank you very much for being patient with us and giving us the opportunity to fix our error! It is great to have wonderful customers like you!
Kind regards
RS Customer Service Team
Best regards,
RS Components Ltd's reply04 Sept 2017, 08:26
Official
Thank you very much for being patient with us and giving us the opportunity to fix our error! It is great to have wonderful customers like you!
Kind regards
RS Customer Service Team
Best regards,