RS after sales (no Sales)

I recently ordered some components with RS. I waited 6 days for the parcel to arrive. I received a bag sealed with nothing but air. No components inside. Took it up with RS ZA. I contacted GRACE to stipulate that I needed these parts within the week. This is a safety critical component that I needed for a repair for a client. He needed it on the 24Feb. Unfortunately I never got the parts, lost the job. Needles to say I fear I have lost a client. Really is humiliating when you make a promise to a client, and the someone else messes up. Not even an apology. No one takes responsibility for anything. Typical in south africa.