SB
Steve B
1 reviews | Active since May 2016
05 May 2016, 10:16
No delivery after 1 month of promises
I bought a Li-battery, urgently required. received E-mail that delivery in couple of days. Day arrived, no delivery. Tried 011 number -terrible!! cannot connect to an operator. Website live chat very helpful, gave 086-number; contact with an agent. She apologized an mentioned "new rule" since (even though indicated available on local website) these items have to come from UK warehouse. received mail that it will be delivered 3 May. Come 3 May.... no delivery. Had to go through whole process again. Now informed that "new rules" changed form 2 weeks to 8 weeks!!! Still have no idea when it will be delivered. order no ***
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RS Components Ltd's replyOfficial
05 May 2016, 11:30We are really sorry for the delay in delivering your order. International laws relating to the shipment of Lithium Batteries changed on 1 April 2016. The following link http://www.iata.org/whatwedo/cargo/dgr/Documents/lithium-battery-update.pdf will help to explain these changes. We are working really hard globally to adapt our processes and systems as quickly as possible to be able to commence shipping in the best way possible again.
We will refund you in full for the order and deliver the items free of charge when they arrive. We will also aim to supply you soonest with the most accurate estimated time of delivery we can establish under current circumstances.
Kind regards
RS Customer Service Team
RS Components Ltd's reply05 May 2016, 11:30
Official
We are really sorry for the delay in delivering your order. International laws relating to the shipment of Lithium Batteries changed on 1 April 2016. The following link http://www.iata.org/whatwedo/cargo/dgr/Documents/lithium-battery-update.pdf will help to explain these changes. We are working really hard globally to adapt our processes and systems as quickly as possible to be able to commence shipping in the best way possible again.
We will refund you in full for the order and deliver the items free of charge when they arrive. We will also aim to supply you soonest with the most accurate estimated time of delivery we can establish under current circumstances.
Kind regards
RS Customer Service Team