cW
chenn W

1 reviews | Active since Jul 2011

27 May 2020, 13:04

Misleading website

Their (South African) website says that they have stock of products when they actually don’t. When checking out it says your product will be despatched on the same day if ordered before 4pm. After payment is made you get an email saying it will be delivered on a specific date which is in line with the 4-6 day delivery for domestic packages as per the website. But your package never arrives and when you inquire they say that it’s coming from the UK and can’t tell you when to expect your package.

I ordered from them despite hearing bad things because they appeared to be (due to the lack of info on their site) the only online store to have stock in SA of the product I was seeking. I regret it, I could’ve paid a small percentage of the price on wish or alibaba and waited for it as I am doing now anyway. It has left me annoyed and disappointed. I won’t use them again and strongly advise people not to if you can find what you’re looking for at any of the other amazing za suppliers.

0
Replies (2)
RS Components Ltd
RS Components Ltd's reply17 Jun 2020, 12:53
Official
We are really sorry for the bad service experience you had with RS. Our customers are important to us and we hate it when things go wrong. With the current Covid Crisis, we are trying to maintain the best possible service levels within the limitations of international air freight availability. Our 4-6 working day delivery promise from any of our European and UK sites has thus been under pressure. We are really sorry that you were caught up in the delay.
cW
chenn W's update28 Jun 2020, 08:25
Reviewer Update
Thanks for replying.
I just had a look at your site again and it seems like nothing has changed. I am confident that the lack of information on your website is to intentionally mislead clients. You can explain to me in this post how COVID affects the lead times but you can’t put it on the site.