1 reviews | Active since Feb 2017
Incorrect amounts exceeding order value deducted from credit card
Placed a web order as have done many times before. Multiple credit card transactions followed that totaled well in excess of the order value. This caused the latter transactions to fail. Due to their billing issues I have now cancelled the order via telephone - many calls later after losing patience with the excuses and stories!!!!!!!I was promised the amounts they did take would be refunded in 24 hours but alas that was also not to be!!!!!!!!Seems a solid stream of excuses and ramblings to try justify their credit card antics....very little action though!
I am really sorry for the inconvenience we have caused you and would like to apologize on behalf of the RS Group.
You are absolutely correct that our credit card process is failing our customers.
I wanted to give you some feedback around this:
The global SAP integrated credit card solution that works really well across our markets in Europe, was implemented in South Africa but due to longer transit times, it results in a poor customer experience for our South African customers.
We have raised this at the highest level in our group and are waiting to get resolution.
I wish I can tell you that we are close to a resolution, but I do not have an estimated time frame for a SAP change to be done at the moment.
I am very sorry and really want to thank you from the bottom of my heart for taking the time to tell us how you feel about this. I will most certainly take your feedback forward to the Executive Group level as well.
I again want to confirm what Grace explained yesterday that all outstanding authorizations has been cancelled with the bank and I will give you feedback as soon as possible. I promise that we are giving this our full attention.
Kind regards
Danise Smit
I am really sorry for the inconvenience we have caused you and would like to apologize on behalf of the RS Group.
You are absolutely correct that our credit card process is failing our customers.
I wanted to give you some feedback around this:
The global SAP integrated credit card solution that works really well across our markets in Europe, was implemented in South Africa but due to longer transit times, it results in a poor customer experience for our South African customers.
We have raised this at the highest level in our group and are waiting to get resolution.
I wish I can tell you that we are close to a resolution, but I do not have an estimated time frame for a SAP change to be done at the moment.
I am very sorry and really want to thank you from the bottom of my heart for taking the time to tell us how you feel about this. I will most certainly take your feedback forward to the Executive Group level as well.
I again want to confirm what Grace explained yesterday that all outstanding authorizations has been cancelled with the bank and I will give you feedback as soon as possible. I promise that we are giving this our full attention.
Kind regards
Danise Smit