Poor service

Poor service from Royal tombstones, I purchased tombstone in March 2024, they informed us that it has 25 years guarantee. We noticed some defects around February this year(2026) and I reported it to their office in queenstown, no response received until I sent a query to their head office end of July 2026. They made promises to replace the tombstone by or end of August, such didn’t happen. In my culture, we must keep the grave and tombstone clean and neat, it is a sacred place