Extremely Disappointed – Unacceptable Delay Despite Full Payment

I am extremely disappointed with the service received from Royal Tombstones Pietermaritzburg.

We accepted Quote QUPMB2053 and made full payment on 4 July 2025. We were told that the tombstone would be installed this week in preparation for my grandmother’s unveiling, which is scheduled for Saturday, 2 August at Richmond Cemetery.

However, after following up multiple times, we are now being told that installation will only happen next week Friday—just one day before the unveiling. This is completely unacceptable and unnecessarily stressful for our family.

We made payment immediately to avoid delays and gave more than sufficient notice, yet we are now being treated as an afterthought. A day-before installation leaves no room for error, and the risk of something going wrong is too high.

We are pleading with Royal Tombstones to prioritise this installation and show basic respect for timelines that are important to grieving families. This has been a deeply frustrating experience.