Unhappy customer service experience from Royal Tent

Our company Thusanang Funeral Services bought 6 steel tables from Royal Tent Bloemfontein towards the end of November 2024, in the 1st week of December we sent our driver to go and collect them as we use them to provide them to our clients during funeral preparations, on the 4th of December after unwrapping them we noticed that all 6 tables were damaged, we then contacted them on their whatsapp line and send them pictures as proof, we were then told the matter would be escalated to head office, on the 11th of December we asked for feedback and were given the same answer, on the 3rd of January 2025 we made another follow up and were now told that our issue will be attended to on the 6th of January.

We are very dissapointed with the level of customer service experience we are receiving from them. The only thing we require from them is to exchange those damaged tables. The level of unprofessionalism showed to us is one reason why we would never recommend anyone to purchase anything from there.