Based on recent customer reviews, Royal Tent receives largely enthusiastic feedback for its tent products and related outdoor solutions, with customers consistently praising product quality, durability, and on-time delivery. A recurring theme is the helpfulness of named sales staff across Pretoria and Polokwane branches, who are described as knowledgeable, friendly, and attentive. However, a notable concern centres on after-sales conduct, with some buyers reporting disputes over refunds, deposits, and unresponsive management, alongside isolated allegations regarding internal staff treatment that detract from the otherwise positive sentiment.
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Royal Tent
How is Royal Tent rated on Hellopeter?
Hellopeter has tracked Royal Tent across 20 reviews. Royal Tent hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Royal Tent? Write a review to help others decide.
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2023
Disappointed with the quality of the vip mobile toilet.
I bought a mobile vip toilet through it sister company Best Price Tent and Trialers for which Royal Tent is the manufacturer. On collection day, I could not take the toilet because it was badly done and very untidy and lot of things not working. Waited 2 weeks for replacements , when it cane the stairs were also not fully painted but took it because I was tired of the follow ups. In less than a month the bottom trialer has developed heavy rust, when I enquired I was told that its because its ungalvanises. Also the toilet does not flush because the water does not come into the flushable area which is strange because on collection date there was water there and it was flushing. Looks like the water was added using the bucket on the flush area tank. Sinks are leaking and also water leaking from the roof. 1 door not aligned properly.
1 reviews | Active since Nov 2023
Disappointed with the quality of the vip mobile toilet.
I bought a mobile vip toilet through it sister company Best Price Tent and Trialers for which Royal Tent is the manufacturer. On collection day, I could not take the toilet because it was badly done and very untidy and lot of things not working. Waited 2 weeks for replacements , when it cane the stairs were also not fully painted but took it because I was tired of the follow ups. In less than a month the bottom trialer has developed heavy rust, when I enquired I was told that its because its ungalvanises. Also the toilet does not flush because the water does not come into the flushable area which is strange because on collection date there was water there and it was flushing. Looks like the water was added using the bucket on the flush area tank. Sinks are leaking and also water leaking from the roof. 1 door not aligned properly.
1 reviews | Active since Feb 2026
Royal Tent
Treats Employees like garbage. Vert ****** boss who prioritises indian employees more than blacks. Muktar suleman you are a horrible human being.
1 reviews | Active since Feb 2026
Royal Tent
Treats Employees like garbage. Vert ****** boss who prioritises indian employees more than blacks. Muktar suleman you are a horrible human being.
1 reviews | Active since Aug 2023
ROYAL TENT/TENT WAREHOUSE - ****MERS
Tent Warehouse, also trades as Royal Tents. ****mers, we dealt with Alfred who seemed fairly helpful, but turned out to be unprofessional, and dishonest. We bought and paid for a 5m x 5m boudior tent. We were told that the item was a stock item, therefore refundable. We have still not received the refund, as once the money had been paid over we were sent a handwritten invoice saying no refunds. We changed the size of the tent, which had to be made up. The handwritten invoice clearly stated no tent would be made up unless a 50% deposit was paid. Our client cancelled the tent, and they are holding our payment, which was way under the 50%, according to Alfred he gave the instruction to make up the tent. He is a salesman, and a poor one at that, so he could not have given the instruction regardless. We have been pushed from pillar to post, had no response from management, bearing in mind that emails have been sent and not responded to. Essentially this is a case of theft. Alfred made it very clear that should he need to pay for the tent it would come off his salary, which is not our problem. This was probably an exaggeration of the truth, as they have effectively ****** the money paid over. DO NOT DEAL WITH EITHER COMPANY.
1 reviews | Active since Aug 2023
ROYAL TENT/TENT WAREHOUSE - ****MERS
Tent Warehouse, also trades as Royal Tents. ****mers, we dealt with Alfred who seemed fairly helpful, but turned out to be unprofessional, and dishonest. We bought and paid for a 5m x 5m boudior tent. We were told that the item was a stock item, therefore refundable. We have still not received the refund, as once the money had been paid over we were sent a handwritten invoice saying no refunds. We changed the size of the tent, which had to be made up. The handwritten invoice clearly stated no tent would be made up unless a 50% deposit was paid. Our client cancelled the tent, and they are holding our payment, which was way under the 50%, according to Alfred he gave the instruction to make up the tent. He is a salesman, and a poor one at that, so he could not have given the instruction regardless. We have been pushed from pillar to post, had no response from management, bearing in mind that emails have been sent and not responded to. Essentially this is a case of theft. Alfred made it very clear that should he need to pay for the tent it would come off his salary, which is not our problem. This was probably an exaggeration of the truth, as they have effectively ****** the money paid over. DO NOT DEAL WITH EITHER COMPANY.
1 reviews | Active since Jan 2024
Exceeded My Expectations!
I had a wonderful experience with Royal Tent, and I was very much impressed by the quality service and products offered by this company. In particular, I wish to commend Khadija from Royal Tent Megastore in Pretoria for her attention to detail, personalised approach, and timely communication. From the word-go, she went all out to make my purchase as pleasant as possible, and further advising on their promotions and where I can save big on their products, and indeed I saved big on several purchase. I am happy to support such a reliable and trustworthy business.
1 reviews | Active since Jan 2024
Exceeded My Expectations!
I had a wonderful experience with Royal Tent, and I was very much impressed by the quality service and products offered by this company. In particular, I wish to commend Khadija from Royal Tent Megastore in Pretoria for her attention to detail, personalised approach, and timely communication. From the word-go, she went all out to make my purchase as pleasant as possible, and further advising on their promotions and where I can save big on their products, and indeed I saved big on several purchase. I am happy to support such a reliable and trustworthy business.
1 reviews | Active since Nov 2025
Transparency and best after service
I would like to give the highest compliment to Sam Seoraj, the outstanding salesperson at Royal Tent & Tarp – Pretoria West. From the moment I enquired about a frame tent, Sam delivered exceptional customer service, expert product knowledge, and warm professionalism. The sales process was smooth, transparent, and efficient — and what truly stood out was the after-service support, which was prompt, reliable, and far beyond my expectations. Thank you, Sam, for your dedication and commitment to excellence. You made the entire experience effortless and truly world-class.
1 reviews | Active since Nov 2025
Transparency and best after service
I would like to give the highest compliment to Sam Seoraj, the outstanding salesperson at Royal Tent & Tarp – Pretoria West. From the moment I enquired about a frame tent, Sam delivered exceptional customer service, expert product knowledge, and warm professionalism. The sales process was smooth, transparent, and efficient — and what truly stood out was the after-service support, which was prompt, reliable, and far beyond my expectations. Thank you, Sam, for your dedication and commitment to excellence. You made the entire experience effortless and truly world-class.