None delivery on service rendered

<p>I have paid for a service that i have not received. The service i paid for was to receive my bought items within 5 to 7 days. Ive complained on numerous occassions to the company and they dont even put in effort to understand my complaint. My parcel was ordered more than a month ago and I still havent received it. the complaint below was one of the 15 emails i sent to them.</p> <p> </p> <p>thanks </p> <p> </p> <p>You don't understand my complaint, and this is even more frustrating because it shows that you don't put in any effort trying to understand your "Customer" and your customers complaint and this contradicts your mission statement "You aim to Deliver International Standards". I suggest you go 're read my complaint to understand that I said that I paid for an "Aimed International Standered" which you proclaim to Deliver. I only received my product after 31 days. How obstreporous of you? I demand a refund for an "Internaltional Standard Delivery Service" I paid for and did not receive and for any other added inconvenience I am experiencing on my end. And just to let you know, this is no threat, but my boyfriend is taking this further with starting to log a complaint via Hello Peter. </p> <p> </p> <p>I once again, I await your further action on this matter</p>