Oct '25 - Sep '26
Frequently Asked Questions About Royal Mail
How is Royal Mail rated on Hellopeter?
Hellopeter has tracked Royal Mail across 13 reviews. Royal Mail hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Royal Mail? Write a review to help others decide.
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2018
Help me get my moms delivery
My mom ordered a church gift from the UK and they have not delivered and their tracking website is of no help and she is helpless now because there is no number to call for help.
1 reviews | Active since Aug 2018
Help me get my moms delivery
My mom ordered a church gift from the UK and they have not delivered and their tracking website is of no help and she is helpless now because there is no number to call for help.
1 reviews | Active since Aug 2014
Formal Complaint and Compensation Claim – Undelivered International Parcel (Global Priority Service)
Dear Sir/Madam, I am writing to formally lodge a complaint and request compensation regarding an international parcel sent via your Global Priority service on 24 March 2026 from the UK to South Africa, at a cost of £85. The service purchased carried an estimated delivery timeframe of approximately one week. However, more than a month has now passed, and the parcel has still not been delivered. Tracking information has been inadequate and unreliable. Updates ceased on 17 April 2026, and the previously provided estimated delivery date of 21 April 2026 has since disappeared without explanation. Your Global Track and Trace system has failed to provide any meaningful or current information regarding the whereabouts of the parcel. In addition, repeated attempts to contact your customer service department have been unsuccessful. I have waited on hold for extended periods (in excess of one hour on multiple occasions) without being able to speak to an agent. This lack of support is unacceptable. Given the excessive delay, lack of tracking transparency, and inability to access customer support, I request the following: Immediate confirmation of the parcel’s current location and delivery status A full explanation for the delay Compensation in line with your service guarantees, including reimbur*****t of postage costs (£85) and any applicable compensation for loss or delay If the parcel is deemed lost, I expect this to be processed without further delay in accordance with your claims policy. Please treat this matter as urgent. I request a full response within 7 working days of receipt of this email.
1 reviews | Active since Aug 2014
Formal Complaint and Compensation Claim – Undelivered International Parcel (Global Priority Service)
Dear Sir/Madam, I am writing to formally lodge a complaint and request compensation regarding an international parcel sent via your Global Priority service on 24 March 2026 from the UK to South Africa, at a cost of £85. The service purchased carried an estimated delivery timeframe of approximately one week. However, more than a month has now passed, and the parcel has still not been delivered. Tracking information has been inadequate and unreliable. Updates ceased on 17 April 2026, and the previously provided estimated delivery date of 21 April 2026 has since disappeared without explanation. Your Global Track and Trace system has failed to provide any meaningful or current information regarding the whereabouts of the parcel. In addition, repeated attempts to contact your customer service department have been unsuccessful. I have waited on hold for extended periods (in excess of one hour on multiple occasions) without being able to speak to an agent. This lack of support is unacceptable. Given the excessive delay, lack of tracking transparency, and inability to access customer support, I request the following: Immediate confirmation of the parcel’s current location and delivery status A full explanation for the delay Compensation in line with your service guarantees, including reimbur*****t of postage costs (£85) and any applicable compensation for loss or delay If the parcel is deemed lost, I expect this to be processed without further delay in accordance with your claims policy. Please treat this matter as urgent. I request a full response within 7 working days of receipt of this email.
1 reviews | Active since Oct 2025
Royal Mail - Royal Paid
I paid for their fast, 24 hour tracking service, but the item never arrived. I also am disappointed with their so called customer help desk. It is simply not possible to get any human to talk to, and they do not have an option in their self help how to resolve undelivered parcels. I and the vendor have given up on them, and the vendor has offered to refund me in full including postage fees. How can a so called reputable organisation like this be so useless??
1 reviews | Active since Oct 2025
Royal Mail - Royal Paid
I paid for their fast, 24 hour tracking service, but the item never arrived. I also am disappointed with their so called customer help desk. It is simply not possible to get any human to talk to, and they do not have an option in their self help how to resolve undelivered parcels. I and the vendor have given up on them, and the vendor has offered to refund me in full including postage fees. How can a so called reputable organisation like this be so useless??