Formal Complaint and Compensation Claim – Undelivered International Parcel (Global Priority Service)

Dear Sir/Madam,

I am writing to formally lodge a complaint and request compensation regarding an international parcel sent via your Global Priority service on 24 March 2026 from the UK to South Africa, at a cost of £85.

The service purchased carried an estimated delivery timeframe of approximately one week. However, more than a month has now passed, and the parcel has still not been delivered.

Tracking information has been inadequate and unreliable. Updates ceased on 17 April 2026, and the previously provided estimated delivery date of 21 April 2026 has since disappeared without explanation. Your Global Track and Trace system has failed to provide any meaningful or current information regarding the whereabouts of the parcel.

In addition, repeated attempts to contact your customer service department have been unsuccessful. I have waited on hold for extended periods (in excess of one hour on multiple occasions) without being able to speak to an agent. This lack of support is unacceptable.

Given the excessive delay, lack of tracking transparency, and inability to access customer support, I request the following:

Immediate confirmation of the parcel’s current location and delivery status A full explanation for the delay Compensation in line with your service guarantees, including reimbur*****t of postage costs (£85) and any applicable compensation for loss or delay

If the parcel is deemed lost, I expect this to be processed without further delay in accordance with your claims policy.

Please treat this matter as urgent. I request a full response within 7 working days of receipt of this email.