Slowness of repairs to my car..

After a swift response from PMD earlier on, unfortunately I'm faced with another dilemma, my car was approved for repairs to Hugo's of which they declined citing distance reasons, so it was reassigned to Ross Champion in Pinetown for a quotation.. When I contact them, they haven't done it unfortunately... So now I have no clue as when they'll start working on it? When will they'll finish it? When can I collect it?.. I'm just in limbo, I'm disadvantaged, I have no car to travel to work..it's the 2nd month now, with no car..