NPS Score
-34
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Ross Champion
How is Ross Champion rated on Hellopeter?
Hellopeter has tracked Ross Champion across 99 reviews. Ross Champion hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Ross Champion? Write a review to help others decide.
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2020
Exceeding Customer Expectation
When reviewing a business, context matters. A hospital is rarely associated with happy memories, and a cemetery even less so. Similarly, a paint and panel repair shop usually enters one’s life following the stress, inconvenience, and frustration of a motor vehicle accident. Naturally, one expects the experience to continue along that downward trajectory. My experience, however, was entirely different. Following approval from my insurer, King Price Insurance, I was referred to Ross Champion Motors in Umhlanga. From the very first interaction — beginning with the vehicle assessment and continuing throughout the repair process — I encountered a level of professionalism, care, warmth, and customer service that genuinely exceeded my expectations. Certain individuals deserve special recognition. Shaun Naidoo immediately stood out for his professionalism, reassuring manner, and consistent willingness to assist. Meryl Singh demonstrated exceptional care and communication throughout the process, making what could have been a stressful experience feel effortless and well managed. Andrew Morris also exemplified the same customer-focused approach and commitment to excellence. What impressed me most was that this level of service was not isolated to one individual; it was clearly part of the culture at Ross Champion Motors. That kind of culture does not happen by accident. It reflects strong senior leadership, proper mentorship, and a genuine commitment to nurturing a team capable of consistently exceeding customer expectations. In an industry where customers often arrive frustrated and anxious, the team at Ross Champion Motors manages to turn the experience into one built on trust, reassurance, and professionalism. That is no small achievement. Well done to everyone at Ross Champion Motors. I certainly do not hope to see you again soon — but only because I hope to avoid another accident. In truth, I will genuinely miss the outstanding service and wonderful people who made this process such a positive experience.
1 reviews | Active since May 2020
Exceeding Customer Expectation
When reviewing a business, context matters. A hospital is rarely associated with happy memories, and a cemetery even less so. Similarly, a paint and panel repair shop usually enters one’s life following the stress, inconvenience, and frustration of a motor vehicle accident. Naturally, one expects the experience to continue along that downward trajectory. My experience, however, was entirely different. Following approval from my insurer, King Price Insurance, I was referred to Ross Champion Motors in Umhlanga. From the very first interaction — beginning with the vehicle assessment and continuing throughout the repair process — I encountered a level of professionalism, care, warmth, and customer service that genuinely exceeded my expectations. Certain individuals deserve special recognition. Shaun Naidoo immediately stood out for his professionalism, reassuring manner, and consistent willingness to assist. Meryl Singh demonstrated exceptional care and communication throughout the process, making what could have been a stressful experience feel effortless and well managed. Andrew Morris also exemplified the same customer-focused approach and commitment to excellence. What impressed me most was that this level of service was not isolated to one individual; it was clearly part of the culture at Ross Champion Motors. That kind of culture does not happen by accident. It reflects strong senior leadership, proper mentorship, and a genuine commitment to nurturing a team capable of consistently exceeding customer expectations. In an industry where customers often arrive frustrated and anxious, the team at Ross Champion Motors manages to turn the experience into one built on trust, reassurance, and professionalism. That is no small achievement. Well done to everyone at Ross Champion Motors. I certainly do not hope to see you again soon — but only because I hope to avoid another accident. In truth, I will genuinely miss the outstanding service and wonderful people who made this process such a positive experience.
1 reviews | Active since Jul 2020
UMHLANGA BRANCH
Poor communication with Clients. Lack of accountability. They provide good results, even though they never stick to the promised job completion schedules.
1 reviews | Active since Jul 2020
UMHLANGA BRANCH
Poor communication with Clients. Lack of accountability. They provide good results, even though they never stick to the promised job completion schedules.
1 reviews | Active since Dec 2014
Absolutely shocking service from Ross Champion
My experience with Ross Champion Mount Edgecombe has been absolutely shocking. My vehicle was dropped off for accident repairs on 9 February 2026. Initially there were delays because of a parts shortage linked to GWM South Africa, which I understood and accepted. However, the real issue was the constant misleading updates, poor workmanship, and terrible customer service from Ross Champion. Throughout the process we received WhatsApp updates from the workshop. On 2 March we were told that the parts had arrived and the vehicle was being repaired. I specifically asked if the tailgate lock and driver-side fender had been repaired, and was told that all other repairs were completed and they were only working on the bumper. We then received multiple updates saying the vehicle had moved to paint, assembling, wash, and finally QUALITY CHECK. In fact, according to their own WhatsApp updates, the vehicle sat in “quality check” for several days. So naturally we assumed everything had been properly completed and inspected. I was then told the vehicle was ready for collection, had passed quality control, and was washed and prepared. When I arrived to collect my vehicle on 9 March, after waiting weeks, I was absolutely disgusted. The vehicle was NOT properly repaired at all: • The tailgate lock was never repaired and does not lock • The rear driver-side arches/fender were not properly repaired • The new bull bar is loose • The dent repair looks was not even polished properly • The vehicle was filthy inside and out, despite being told it had been washed • The only thing that appears to have been done is the bumper So the obvious question is: how does a vehicle sit in “quality check” for days and still get passed when basic repairs were not even completed? It honestly feels like “quality check” is just something they tell customers to buy time while the vehicle sits there unfinished. To make matters worse, we had already returned our courtesy vehicle because Ross Champion confirmed the car was ready for collection. We were essentially forced to take an unfinished vehicle because we had no other transport. Despite this, we still had to pay the R5000 excess before leaving with a vehicle that clearly never went through any proper quality inspection. The attitude from staff was equally disappointing. When asked why the repairs were incomplete, no one could give a proper explanation. Ross Champion is affiliated with major insurance companies, yet this is the level of service and workmanship they provide. The entire experience has been misleading, stressful, and completely unacceptable. Weeks of waiting, false updates, unfinished repairs, and a so-called “quality check” that clearly means nothing. I would strongly caution anyone considering Ross Champion to think twice before trusting them with their vehicle.
1 reviews | Active since Dec 2014
Absolutely shocking service from Ross Champion
My experience with Ross Champion Mount Edgecombe has been absolutely shocking. My vehicle was dropped off for accident repairs on 9 February 2026. Initially there were delays because of a parts shortage linked to GWM South Africa, which I understood and accepted. However, the real issue was the constant misleading updates, poor workmanship, and terrible customer service from Ross Champion. Throughout the process we received WhatsApp updates from the workshop. On 2 March we were told that the parts had arrived and the vehicle was being repaired. I specifically asked if the tailgate lock and driver-side fender had been repaired, and was told that all other repairs were completed and they were only working on the bumper. We then received multiple updates saying the vehicle had moved to paint, assembling, wash, and finally QUALITY CHECK. In fact, according to their own WhatsApp updates, the vehicle sat in “quality check” for several days. So naturally we assumed everything had been properly completed and inspected. I was then told the vehicle was ready for collection, had passed quality control, and was washed and prepared. When I arrived to collect my vehicle on 9 March, after waiting weeks, I was absolutely disgusted. The vehicle was NOT properly repaired at all: • The tailgate lock was never repaired and does not lock • The rear driver-side arches/fender were not properly repaired • The new bull bar is loose • The dent repair looks was not even polished properly • The vehicle was filthy inside and out, despite being told it had been washed • The only thing that appears to have been done is the bumper So the obvious question is: how does a vehicle sit in “quality check” for days and still get passed when basic repairs were not even completed? It honestly feels like “quality check” is just something they tell customers to buy time while the vehicle sits there unfinished. To make matters worse, we had already returned our courtesy vehicle because Ross Champion confirmed the car was ready for collection. We were essentially forced to take an unfinished vehicle because we had no other transport. Despite this, we still had to pay the R5000 excess before leaving with a vehicle that clearly never went through any proper quality inspection. The attitude from staff was equally disappointing. When asked why the repairs were incomplete, no one could give a proper explanation. Ross Champion is affiliated with major insurance companies, yet this is the level of service and workmanship they provide. The entire experience has been misleading, stressful, and completely unacceptable. Weeks of waiting, false updates, unfinished repairs, and a so-called “quality check” that clearly means nothing. I would strongly caution anyone considering Ross Champion to think twice before trusting them with their vehicle.
1 reviews | Active since Feb 2026
Exceptional Service at Ross Champion Durban Central!
Exceptional Service at Ross Champion Durban Central! After using AI to compare several insurance-approved repairers based on 2025 industry standing and customer reputation, Ross Champion (Point Branch) was the top recommendation. My personal experience confirmed exactly why they are considered the "gold standard." Reputation: Established in 1939, they are considered the "gold standard" in Durban for insurance-approved repairs. They are well-known for their high-tech facilities and long-standing history. Service: Customers consistently report excellent communication, often receiving a dedicated contact person for regular updates. Best For: Newer or high-end vehicles where a "like-new" finish is required and a seamless insurance process is a priority. Recommendation: Their administrative departments handle claims smoothly, and their factory approvals help protect the vehicle’s resale value. My Personal Experience: The service was exceptional! Everyone, from the security team to the front desk staff, was welcoming and prompt. Joshua Naidoo was particularly brilliant; I never had to query the progress because he provided detailed updates and "in-action" photos of the repair throughout the process. His professionalism, reliability, and "can-do" attitude are truly impressive. If you want your car back in "brand new" condition with a seamless insurance process, this is the place to go. Thank you to the entire team Ross Champion!
1 reviews | Active since Feb 2026
Exceptional Service at Ross Champion Durban Central!
Exceptional Service at Ross Champion Durban Central! After using AI to compare several insurance-approved repairers based on 2025 industry standing and customer reputation, Ross Champion (Point Branch) was the top recommendation. My personal experience confirmed exactly why they are considered the "gold standard." Reputation: Established in 1939, they are considered the "gold standard" in Durban for insurance-approved repairs. They are well-known for their high-tech facilities and long-standing history. Service: Customers consistently report excellent communication, often receiving a dedicated contact person for regular updates. Best For: Newer or high-end vehicles where a "like-new" finish is required and a seamless insurance process is a priority. Recommendation: Their administrative departments handle claims smoothly, and their factory approvals help protect the vehicle’s resale value. My Personal Experience: The service was exceptional! Everyone, from the security team to the front desk staff, was welcoming and prompt. Joshua Naidoo was particularly brilliant; I never had to query the progress because he provided detailed updates and "in-action" photos of the repair throughout the process. His professionalism, reliability, and "can-do" attitude are truly impressive. If you want your car back in "brand new" condition with a seamless insurance process, this is the place to go. Thank you to the entire team Ross Champion!