ZM
Zakhiya M
1 reviews | Active since Mar 2022
18 Apr 2025, 11:50
POOR CUSTOMER SERVICE
My vehicle went to Ross Champion Panelbeaters for repairs. The vehicle in question took 1 year to be repaired by this so called insurance approved panel shop. Numerous parts were ****** from this vehicle. Due to poor workmanship the vehicle needed to be repolished. When I informed the panel shop off this I was told that they would only be able to book my vehicle in a months time to be repolished.
A meeting was held with Ross Champion's Regional Manager, Sherina Vinden who has a lack of respect for customers, poor communication skills and a terrible attitude. Although we produced a list of spares that had to be repurchased together with invoices from the dealership, Regional Manager Sherina Vinden disputed that the parts were missing and didn't accept any liability for the missing parts.
I had to pay R37000 for labour plus repurchase parts totaling R17000 from the dealership for which Ross Champion were liable for.
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Replies (2)
Ross Champion's replyOfficial
22 Apr 2025, 11:47Subject: Response to Defamatory Complaint and Mismatch of Client Information
Please be advised that the client details provided in the complaint do not correspond with any records in our database. Upon contacting the individual listed in the complaint, she confirmed that she is not fami**** with the vehicle in question and was unable to provide any further information that would assist us in investigating the matter.
She further stated that the complaint was submitted using her account, which is associated with her company, and that her manager may be better positioned to provide relevant details. Accordingly, she furnished us with her manager’s contact information for further engagement.
We view this matter with utmost seriousness. The statements made in the complaint constitute a direct and unfounded attack on our company’s reputation. Given that the individual who aut****d the complaint is not our client and has made public accusations without substantiating evidence, we consider this act to be defamatory.
Unless the complaint is retracted promptly, we will be compelled to pursue all appropriate legal remedies to protect our company's name and integrity.
Ross Champion's reply22 Apr 2025, 11:47
Official
Subject: Response to Defamatory Complaint and Mismatch of Client Information
Please be advised that the client details provided in the complaint do not correspond with any records in our database. Upon contacting the individual listed in the complaint, she confirmed that she is not fami**** with the vehicle in question and was unable to provide any further information that would assist us in investigating the matter.
She further stated that the complaint was submitted using her account, which is associated with her company, and that her manager may be better positioned to provide relevant details. Accordingly, she furnished us with her manager’s contact information for further engagement.
We view this matter with utmost seriousness. The statements made in the complaint constitute a direct and unfounded attack on our company’s reputation. Given that the individual who aut****d the complaint is not our client and has made public accusations without substantiating evidence, we consider this act to be defamatory.
Unless the complaint is retracted promptly, we will be compelled to pursue all appropriate legal remedies to protect our company's name and integrity.
ZM
Zakhiya M's updateReviewer Update
22 Apr 2025, 15:33How can you say that you do not have any records on your database when an email was sent to Deshini Kayalsum, the Manager of the Point Road Branch addressing our concerns. Copy of this email is below. To date this has not been addressed.
---------- Forwarded message ---------
From: Marvin Muller <***>
Date: Tue, 25 Feb 2025 at 11:41
Subject: 2023 BMW X1
To: Deshini Kayalsum <***>, Sherina Vinden <***>
From: Marvin Muller <***>
Date: Tue, 25 Feb 2025 at 11:41
Subject: 2023 BMW X1
To: Deshini Kayalsum <***>, Sherina Vinden <***>
Good day,
Please keep a copy of the attached for the vehicle we collected today.
Kindly note that the release certificate could not be signed an accepted as you requested due to the following reasons.
The vehicle had not being washed and made ready for delivery.
You were aware that we had a meeting today and that the vehicle was to be made ready for pick up.
You were aware that meetings were previously cancelled for many reasons whatever they may have being.
There are markings on the car that were not addressed even though your team were made aware.
You are aware that parts were removed that hold high values and your staff attempted to replace some of these to resolve the situation, unfortunately we had procured the replacement which we issue an invoice that you rejected to take accountability.
There have been several instances where your company removed valuable parts from our vehicles which left us in a situation to replace without compensation.
Your manager is aware that after meeting with her we conducted business to her satisfaction and in return we did not receive the same respect and integrity from the Ross Championship Group due to individuals that are favoured by some whilst other individuals are branded for doing the wrong things. This is actually something that is worrying as if it had not been for those individuals and their reputation in the industry you would not have been enriched by us.
You required us to sign certificate which that’s we are a satisfied customer whilst under the full knowledge of all of the above and more.
Please help us understand is this the normal you consider?
We can prove that in every instance where a request, instruction and encouragement we followed the procedures and processes of your organisation.
Kindly note this will not be a case of your leadership not being questioned.
“Without Prejudice“
Regards,
Marvin
ZM
Zakhiya M's update22 Apr 2025, 15:33
Reviewer Update
How can you say that you do not have any records on your database when an email was sent to Deshini Kayalsum, the Manager of the Point Road Branch addressing our concerns. Copy of this email is below. To date this has not been addressed.
---------- Forwarded message ---------
From: Marvin Muller <***>
Date: Tue, 25 Feb 2025 at 11:41
Subject: 2023 BMW X1
To: Deshini Kayalsum <***>, Sherina Vinden <***>
From: Marvin Muller <***>
Date: Tue, 25 Feb 2025 at 11:41
Subject: 2023 BMW X1
To: Deshini Kayalsum <***>, Sherina Vinden <***>
Good day,
Please keep a copy of the attached for the vehicle we collected today.
Kindly note that the release certificate could not be signed an accepted as you requested due to the following reasons.
The vehicle had not being washed and made ready for delivery.
You were aware that we had a meeting today and that the vehicle was to be made ready for pick up.
You were aware that meetings were previously cancelled for many reasons whatever they may have being.
There are markings on the car that were not addressed even though your team were made aware.
You are aware that parts were removed that hold high values and your staff attempted to replace some of these to resolve the situation, unfortunately we had procured the replacement which we issue an invoice that you rejected to take accountability.
There have been several instances where your company removed valuable parts from our vehicles which left us in a situation to replace without compensation.
Your manager is aware that after meeting with her we conducted business to her satisfaction and in return we did not receive the same respect and integrity from the Ross Championship Group due to individuals that are favoured by some whilst other individuals are branded for doing the wrong things. This is actually something that is worrying as if it had not been for those individuals and their reputation in the industry you would not have been enriched by us.
You required us to sign certificate which that’s we are a satisfied customer whilst under the full knowledge of all of the above and more.
Please help us understand is this the normal you consider?
We can prove that in every instance where a request, instruction and encouragement we followed the procedures and processes of your organisation.
Kindly note this will not be a case of your leadership not being questioned.
“Without Prejudice“
Regards,
Marvin