COMPLAINT

Morning,

I am now a little more than frustrated with the issue at hand!!

My vehicle was collected on 1 May 2024 when Ross Champion was made aware of the missing part in my vehicle.

On 28 May I enquired as to when the part would be available. On the same day Robbie advised that Mahindra expected the part to arrive on Thursday (30 May 2024).

30 May 2024 Robbie wrote that he would advise as soon as Mahindra confirms on the part.

12 July 2024 I once again enquired on the part – no response.

Enquired again on 31 July 2024 and the response received on the same day noted that the incorrect colour part arrived, the correct one is expected the next week.

I sent another message on 12 August 2024 to which I am yet to receive a reply.

This is beyond ridiculous and please take note, I WILL NOT LET THIS GO! My experience with Ross Champion has been nothing short of being very disappointing to say the least. I have previously mentioned that on collecting my vehicle, they had to charge the vehicle battery for 30 minutes as the lights were left on during the month that my vehicle was repaired at their workshop. I have since had to replace the battery (R1,950.00) as I could not even leave the vehicle doors open whilst cleaning my vehicle, had to get someone to jump start me various times due to the battery having run down.

I now want a response confirming a date and time that I can take my vehicle to Ross Champion (again) to have the part fitted, I want this situation resolved now.

THIS E-MAIL WAS SENT ON TUESDAY, 20 AUG 2024 TO WHICH I HAVE NOT RECEIVED A RESPONSE.

I am in sales and my customer service is tops, I never expected this treatment from Ross Champion.

Regards, Delaryna