NH
Niki H

1 reviews | Active since Nov 2020

10 Mar 2024, 09:19

ABSOLUTELY SHOCKING!! ZERO ACCOUNTABILITY

What do you do with a panel beating company who thinks nothing of keeping your vehicle for 8 months to do a standard panel beating job? 8 months???? And I am met with benign "I'm so sorry for your inconvenience' type of responses. I have only one question: How do you compensate me for 8 months without my vehicle? I demand compensation for what this has cost me in immeasurable damage. ABSOLUTELY SHOCKING!!! If someone from this company does not step up and put this right, I will continue with rock bottom shock reviews.

0
Replies (3)
Ross Champion
Ross Champion's reply11 Mar 2024, 08:12
Official
 Good day 
Thank you for bringing this to our attention.
We truly apologize for your unpleasant experience with us.
This matter has been escalated to our executive team whom shall be in contact with you. 
NH
Niki H's update22 Mar 2024, 12:01
Reviewer Update
Dear Shereena
You've given a most professional face to this company. Because of your 10 out of 10 response and assistance I almost regret now having written the above but it was warranted considering the circumstances I found myself.
I can't thank you enough for being so generous and professional in assisting me and even compensating me by fixing the vehicle bumper. I am extremely relieved to have a satisfying conclusion to this problem.
I would in this instance not hesitate to recommend anyone to use your services simply because of the manner in which this serious problem was handled and now resolved.
Wishing Ross Champion all the best
With much appreciation.
Niki H
Ross Champion
Ross Champion's reply22 Mar 2024, 13:51
Official
 Good day

Thank you for taking the time to share your experience with us.

Our team are glad to hear that you are satisfied with our service and greatly appreciates your pleasant feedback.

Ross Champion