****Y AFTER SERVICE!!!!

Good afternoon,

I’m writing to lodge a complaint regarding my son’s application to Rosebank College. We paid the R300 application fee and submitted all required documents, after which we received an offer letter. To secure funding, we app**** for a student loan through Manati, which was approved, and I was instructed to email the signed contract to ***. I was told tkekana would confirm whether my son could proceed with classes.

However, classes have already started today, and no one at Rosebank has been able to confirm receipt of payment or give us clearance for my son to attend. I have spoken with eight different staff members, none of whom could provide a definitive answer, resulting in my son missing his first day.

Initially, the service was excellent—we received a tour and helpful advice from on‑floor advisers. Unfortunately, the after‑sales support has been disappointing. I request immediate confirmation of payment and enrollment so my son can start classes without further delay.

Zoe ***