WORST SERVICE EVER .... SHOCKING

Hate is not a strong enough word to describe how i feel about Rosebank College Braamfontein. My sister was told that if she wants to withdraw her child from the college, she would need to come to the college, sign a cancellation letter, which she did on the 3rd April 2018 , and was told that there is a settlement amount that she needed to pay, she made that payment, but surprisingly she kept on getting calls about her account being in arrears and that the account was handed to the lawyers, February 2019, she drove to JHB from Northwest, where she and my husband visited the college to try and resolve the matter. We were told that the Finance department never got the cancellation letter, my husband had to call the legal team while they were there, they were referred back to the college and was told that they needed to speak to the team leader, who was not available at the time, They were then escorted to go and speak to the principal Frikkie Cronje who sat with them, heard the story and acknowledged that the college is at fault that the finance department never received the cancellation letter. He opened our account on the screen, did some calculations and concluding that we needed to pay R1005 to settle the account. And the principal promised that once a payment has been made and a proof of payment sent, he will personally get in touch with the lawyers and send us the letter confirming that the matter has been resolved.On the 26th February 2019 we made the payment, My husband forwarded the POP to the principal and he never responded that he has received it. He followed up with many calls which were never answered by the principal, resent my mail to the principal,to date I have not received any feedback from him. Instead we received an SMS then suggesting that we owe R1 345. My sister then got a call from Elliot Pooe whom she referred to my husband. my husband then sent him an email on the 3rd April 2019 which he has never responded to until today. On the 19th June 2019 the very same Elliot calls my sister to say the account has been handed over to the lawyers again, she owes R24000. my husband has been trying to get hold of Elliot from the 20th and nothing. But its funny how he keeps on calling my sister everyday but he cant pick up his calls or read his emails. This has been very stressful to my sister. I'm SHOCKED and disgusted by the level of incompetence from the college even from senior management. I wouldn't recommend this college to anyone. Even if i had to study for free at this college i would NEVER.