Worst Service Ever!!

Rosebank college has horrible administration and poor customer service.

I first noticed this when I was applying online late last year. I filled in all my information on their website and attached the required documents. Only to find that what I did online was a waste of time as one of the advisors called me to redo the whole process again by filling in forms and emailing them. So why even bother to call it an online application?

On the 11th January I paid R3200 for registration and emailed to pop. 2 days later I called Nosphiwe and she assured me that all was in order and I'll be registered by the following week. The following week passed and no registration, no communication. On the 25th of January I emailed them asking about the status of my registration as it was 14days later after payment. All they did was pass my email around from one person to the next, no one wanted to help me get registered or to tell me why there's a delay. By the 29th of January, there was still no communication, no registration so I emailed them requesting that they refund me so I can go register elsewhere because they had wasted 3 weeks of my time and I wouldn't want to be bound to an institution that ignores its clients for the next three years. Suddenly I was receiving calls and emails because they didn't want to refund me. I was suddenly registered and sent a welcome email. I explained to them that I was not longer willing to study with them and want my money back.

Vanessa told me she will penalize me 15% and she will only process the refund in 4-6 weeks because their managers are not available to sign for a refund.

I am appalled at how I've been treated at this institution. They didn't do their job now they want to penalize me for that. And who would want to study in an institution where managers are not available for 4-6 weeks anyway?

Dealing with them has been absolutely horrible. I really need my money back to register elsewhere and they are doing their best to sabotage me in this. They've already wasted more than 3 weeks of my time.