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boitumelo R

1 reviews | Active since Jun 2013

13 Aug 2025, 08:41

WORSE SERVICE

On 05/08/2025, I requested a refund and was informed it would be processed within 5–7 working days.

I called on Monday to follow up and was told I would receive an email regarding my refund. Today, I called again and was transferred from one department to another without assistance.

I expect my refund to be processed and paid by the end of this week. The service I have received has been unacceptable. When calling, your agents are unwilling to assist, and this has caused significant frustration.

I request immediate resolution.

0
Replies (4)
bR
boitumelo R's update13 Aug 2025, 08:58
Reviewer Update
ZAMA, LEBOGANG, KWANDA AND MELUSI NOT HELPFUL AT ALL THEY FAILED AND REFUSED TO HELP ME WITH MY REFUND THEY EVEN DROPPED MY CALLS WHEN I CALLED I WANT MY REFUND PROCSSED IMMEDIATELY TODAY OTHERWISE I WILL TAKE THIS MATTER FURTHER WORSE AND BAD SERVISE
Rosebank College
Rosebank College's reply13 Aug 2025, 09:11
Official
Good day Boitumelo,

Thank you for bringing this to our attention. Please be reassured that we will escalate this to our finance team and work together with them to get this matter resolved.

We sincerely apologize for the frustration and inconvenience you have experienced and appreciate your patience while we work towards finalizing your refund.

Regards,
IIE Rosebank College
Rosebank College
Rosebank College's reply19 Aug 2025, 14:59
Official
Good day Boitumelo,

Kindly note that your refund was processed.


Please feel free to contact us via our channels for further assistance


Regards,
IIE Rosebank College

Rosebank College
Rosebank College's reply04 Sept 2025, 10:45
Official

Good day Boitumelo,


We would like to confirm that the campus has contacted you and the query has been resolved. 


Please do not hesitate to contact us on *** should you need any additional assistance.  
 


Regards, 


Rosebank College