CT
Caroline T
1 reviews | Active since Jun 2011
26 May 2026, 16:28
Why do website transactions
I've been struggling for over 2 months to get a payment made on the website to be allocated to a student account. The finance department is manned by people who do not understand what transacting on a website means. I submitted my bank statement as proof of payment, it looks like that is not proof enough; I should provide a screenshot of when I made the transaction including bank logos or the account that I paid to. At this rate I should go bring the bank CEO to get this sorted. ***
Helpful (0)
Replies (2)0
Replies (2)
Rosebank College's replyOfficial
27 May 2026, 09:24Dear Caroline,
Thank you for your email and for taking the time to speak with me earlier.
Please be assured that the RI Polokwane Campus Management will contact you shortly to assist.
I will work closely with the campus team to ensure your query is resolved promptly and effectively.
Thank you for bringing this matter to our attention.
Kind regards,
Rosebank International
Thank you for your email and for taking the time to speak with me earlier.
Please be assured that the RI Polokwane Campus Management will contact you shortly to assist.
I will work closely with the campus team to ensure your query is resolved promptly and effectively.
Thank you for bringing this matter to our attention.
Kind regards,
Rosebank International
Rosebank College's reply27 May 2026, 09:24
Official
Dear Caroline,
Thank you for your email and for taking the time to speak with me earlier.
Please be assured that the RI Polokwane Campus Management will contact you shortly to assist.
I will work closely with the campus team to ensure your query is resolved promptly and effectively.
Thank you for bringing this matter to our attention.
Kind regards,
Rosebank International
Thank you for your email and for taking the time to speak with me earlier.
Please be assured that the RI Polokwane Campus Management will contact you shortly to assist.
I will work closely with the campus team to ensure your query is resolved promptly and effectively.
Thank you for bringing this matter to our attention.
Kind regards,
Rosebank International
Rosebank College's replyOfficial
29 May 2026, 10:10Good day Caroline,
We are pleased that your matter has been resolved.
We remain committed to delivering a high standard of service and appreciate the opportunity to rectify and address.
If you are satisfied with the outcome, we would greatly appreciate it if you considered updating your review to reflect the resolution.
Your feedback is valuable to both us and it plays an important role in helping us maintain and enhance the quality of our service.
Thank you once again for bringing the matter to our attention.
Regards,
Rosebank International
We are pleased that your matter has been resolved.
We remain committed to delivering a high standard of service and appreciate the opportunity to rectify and address.
If you are satisfied with the outcome, we would greatly appreciate it if you considered updating your review to reflect the resolution.
Your feedback is valuable to both us and it plays an important role in helping us maintain and enhance the quality of our service.
Thank you once again for bringing the matter to our attention.
Regards,
Rosebank International
Rosebank College's reply29 May 2026, 10:10
Official
Good day Caroline,
We are pleased that your matter has been resolved.
We remain committed to delivering a high standard of service and appreciate the opportunity to rectify and address.
If you are satisfied with the outcome, we would greatly appreciate it if you considered updating your review to reflect the resolution.
Your feedback is valuable to both us and it plays an important role in helping us maintain and enhance the quality of our service.
Thank you once again for bringing the matter to our attention.
Regards,
Rosebank International
We are pleased that your matter has been resolved.
We remain committed to delivering a high standard of service and appreciate the opportunity to rectify and address.
If you are satisfied with the outcome, we would greatly appreciate it if you considered updating your review to reflect the resolution.
Your feedback is valuable to both us and it plays an important role in helping us maintain and enhance the quality of our service.
Thank you once again for bringing the matter to our attention.
Regards,
Rosebank International