We Paid, But No Update or Change After Days in Operations

We app**** for a Higher Certificate for my daughter in early January. After receiving her results, we requested that she be moved to a Diploma program since she qualified with a Diploma pass.

Three different student advisers assured us that the change had been made, yet her student portal still reflects the original Higher Certificate status.

We have already paid the R4,200 registration fee and have visited the campus multiple times, yet this issue remains unresolved. Meanwhile, other students have already started their studies, while my daughter has been going back and forth since last Wednesday, with no clear resolution.

As a parent, I am extremely frustrated by the lack of efficiency and communication. This delay is unfair and unacceptable. I urge the institution to resolve this matter immediately.