Very unprofessional - My REFUND PLEASE

I am so disappointed with your college. I still cannot believe that your college is not bothered about the future of our children regarding their education. I've been sent up and down by a lady named Felicia with my nephew's application and she advised that we should make a payment of R3 500 and send all required documents to her. I did all of this first week of March and have been trying to call and do a follow up with no luck up until a very helpful guy named Ernest Moleko offered to assist me. He then submitted all the necessary document to the head office and they still kept quiet until he sent them an email including me as well regarding the application. A guy by the name of Thami promptly responded and included the credit control requesting her to deal with my request for a refund. I was asked to send my proof of payment that i deposited into the school's account which i did to everyone who was part of the email sent by Ernest. This morning i sent a follow up email regarding my refund and surprisingly the credit controller emails me asking me if i did send the requested documents and and email to request for the refund.

I'm not sure if this is done on purpose to prolong the process of me getting back my refund but I can already tell that it will take me forever to get my money back. It's not my fault that the school is *********** and i am really angry that my nephew has to suffer because of the lack of professionalism provided by the school and the fact that they are not bothered by the importance of education that any child needs. We work so hard for the little money that we have and want whats best for our children so please i have the right to my refund and don't need any drama of people making a fool of me. Will someone reimburse me and stop sending me emails which I've already responded to...i really don't want any drama.