Urgent: Student unfairly denied graduation due to administrative error

Review: Good day, I am raising a serious concern regarding my daughter’s graduation eligibility at Rosebank College. My daughter was unable to write an exam due to illness and followed the correct process by submitting her medical information and requesting a deferred assessment. She was subsequently granted an opportunity to rewrite and successfully wrote the exam on 1 August. We have now been informed that:

There is allegedly no system record confirming the approval, and As a result, she is being denied the opportunity to graduate

However, this position is highly concerning and contradictory, as:

The institution's lecture contacted my daughter and has confirmed that a transcript exists for the exam, and The exam could not have been written without being scheduled, authorised, and administered by the institution

This clearly indicates that:

The student was permitted to write the exam, and The issue is an internal administrative/system failure, not a failure on the part of the student

It is therefore unacceptable that my daughter is now being prejudiced due to an error beyond her control, despite having comp**** with all requirements and completed the assessment. With graduation imminent, we urgently request that this matter be reviewed and resolved, and that her eligibility for graduation be reinstated without delay. We look forward to a prompt and fair resolution. Kind regards,